If for any reason you are unhappy with your purchase, simply return it to us unused in its original packaging in re-saleable condition as you received it. We will issue a refund for the price you paid for the item excluding any postage costs. If the return is due to pokeones.com making a mistake in your order we will also refund appropriate postage costs where applicable up to a limit of £8.95 for larger items , We can also arrange collection for faulty items (please note we will reclaim the shipping costs if the item is deemed not to be faulty or user error. If the return is due to the item being damaged or faulty then please contact us, we will inspect and test return and depending on the fault it might have to be returned to our suppliers for repair/replacement or further inspection, Items that are returned and not found to be faulty by us or our suppliers can not be refunded and a admin charge will be incurred our rate is currently £60.00 per hour although this is subject to change at any time. You should also inform us of items that have been damaged during delivery within 24 hours of receiving it so we can make the appropriate claims, parcels that are delivered and show signs of damage must be signed for as damaged with the delivery agent. If you are returning an item please make sure you use sufficient packaging so it doesn't get damaged in transit. A 10% Restocking fee will be applied for items returned that have been opened this is because we need to fully test the item before placing back on sale in our store.
Also we recommend using a recorded delivery or insurance for valuable items. pokeones.com is not responsible for returns that never make it back to us .Please also note we can be very busy at times and therefore it is usually anything between 2 - 14 working days to test items sent to us. Additionally if we require replacement parts to come in from our main suppliers then this will incur further delays. Any Faulty goods must be reported within 3 days of receiving them and a support ticket created via our website.
We can not refund or replace items that have not been used correctly and then damaged, this includes kits, Motors and all related products on our website which might be beyond the operators skills, please make sure you have a reasonable expectation of the results when learning to fly model aircraft and fly from legal and safe sites.